Telephone interpreting is often portrayed as a cost effective, quick and easy way of accessing interpreter services. However, from the interpreter's perspective it can be quite a challenging area of practice due to common technical issues and the lack of visual cues. In this interactive webinar we will explore the differences between on-site and telephone interpreter-mediated interactions, the up-to-date research on phone interpreting and the common challenges that practitioners face. We also aim to provide interpreters with useful practical strategies for dealing with common phone interpreting challenges such as setting up protocols, coordinating talk, responding to silence and managing technical demands. Presenter - Anna Kenny Anna Kenny is a Professional Development Coordinator with NSW Health Care Interpreter Services. She develops and facilitates education and training programs for healthcare interpreters across NSW. She completed a Master's Degree in Interpreting and Translation Pedagogy at Macquarie University. Anna's areas of interest are interpreter ethics and decision-making skills. Webinar length: 1:27.