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Event details

NAT: Remote Interpreting in the Health Setting

  • 07 November 2020
  • 2:00 PM - 4:00 PM (AEDT)
  • The comfort of your own space
  • 4


NAT:   Remote Interpreting in the Health Setting
Live Webinar (Via Zoom)
Saturday 7 November 2020
2.00pm - 4.00pm AEDT (SYDNEY)
(LOG IN 1.45pm for 2.00pm start)


The COVID-19 pandemic changed the nature of medical interpreting in Australia overnight. In a matter of weeks, we went from mostly face-to-face interpreting to predominantly remote interpreting (phone and video). We faced new challenges, learned from our early mistakes and developed new strategies. In this webinar we will take stock of the changing landscape and the lessons learnt. More specifically, the webinar will provide an overview of:

  • similarities and differences between telephone and video interpreting
  • NSW HCIS video Interpreting platforms and protocols
  • remote interpreting challenges and the lessons learnt
  • best practice strategies for remote interpreting.

This live webinar offers an opportunity to share your remote interpreting experiences with your peers, ask questions and develop best practice strategies.

Presenter 1 - Anna Kenny

Anna Kenny is a Polish Interpreter and a Professional Development Coordinator with NSW Health Care Interpreter Services. She holds a Master’s degree in Interpreting and Translation Pedagogy from Macquarie University. Anna has worked for HCIS for over 25 years. In her current position, she coordinates and facilitates training for health care interpreters across NSW. She has also taught interpreting at Macquarie University and developed medical interpreting resources for RMIT.

Presenter 2 - Tingting Chen

Tingting Chen is the Video Interpreting Project Lead at the Health Care Interpreter Service, Western Sydney Local Health District. She is responsible for a rapid roll-out of video interpreting in public health facilities in Western Sydney. Tingting has a Master’s Degree in TESOL from the University of New South Wales and a Postgraduate Diploma in Translation and Interpreting from Western Sydney University. She has a special interest in service improvement leveraging technology, and has worked on a number of projects resulting in improved access to healthcare for non-English-speaking clients.

Joining the Webinar

Please NOTE this is a live Webinar - Registrants will be provided with the ZOOM access link two days prior to the event.

This webinar WILL be recorded.

PD Logbook
Level: Basic

Please consult the NAATI Recertification Catalogue to allocate the relevant PD Points - downloadable from:

Some activities can be included under different categories, so please choose the most appropriate category for your recertification purposes.

Certificates and recordings:
Certificates for PD purposes and copies of recordings (if available) may take approximately two (2) weeks to be released following the event.


  Saturday 7 November 2020
  2.00pm - 4.00pm AEDT (Sydney)

   (LOG IN 1.45pm for 2.00pm start)


  The Comfort of your Own Space


AUSIT & ASLIA Members:   $25
AUSIT Student Members:  $10
Non-members: $75


Registrations CLOSED

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