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Event details

NAT: Interactional Management in Community Interpreting

  • 10 April 2021
  • 2:00 PM - 4:00 PM (UTC+10:00)
  • The Comfort of your Own Space - Zoom Webinar
  • 383


NAT: Interactional Management in Community Interpreting
Live Event - Via Zoom online

Saturday 10 April 2021

2.00pm - 4.00pm AEST Syd, Melb, Can, Hob


Interpreting in community settings is seldom limited to conveying a straightforward exchange of information. Interpreters typically play a double role. In addition to relaying people’s talk (message transfer), they are often required to co-ordinate people’s talk (interaction management) (Cecilia Wadensjö, 1998 & 2002).

NAATI Certified Interpreters and Specialist Certified Interpreters (Health and Legal) are expected to be able to “skilfully coordinate the communication where required”. But how much education have interpreters practising in Australia had about when and how to best manage the flow of the communication?

In this webinar, we will:

  • define interactional management in interpreted encounters
  • explore managing interaction in one-on-one meetings/consultations, group settings including tribunals and family conferences, and in remote interpreting
  • discuss strategies for making appropriate interventions to facilitate the flow of the communication.

This live webinar also offers an opportunity to share your interactional management experience with peers, ask questions and develop best practice strategies.

Presenter  Anna Kenny

Anna Kenny is a Polish Interpreter and a Professional Development Coordinator with NSW Health Care Interpreter Services. She holds a Master’s degree in Interpreting and Translation Pedagogy from Macquarie University. Anna has worked for HCIS for over 25 years. In her current position, she coordinates and facilitates training for health care interpreters across NSW. She has also taught interpreting at Macquarie University and developed medical interpreting resources for RMIT.

Joining the online discussion

Please NOTE this is a live webinar and you must log in and register to attend at the date and time advised.  Registrants will be provided with an access link to join two days before the event.

This is a LIVE EVENT and WILL be recorded

PD Logbook

Intermediate PD

Please  consult the NAATI Recertification Catalogue to allocate the relevant PD Points - downloadable from   Some activities can be included under different categories, so please choose the most appropriate category for your recertification purposes.'

Certificates and recordings:

Certificates for PD purposes and copies of recordings (if available) may take approximately two (2) weeks to be released following the event.


Saturday 10 April 2021
2.00pm - 4.00pm AEST Syd, Melb, Hob, Can


The Comfort of your own Space
Zoom online Webinar - Live


AUSIT / NZSTI / ASLIA members $25
Non-Members $75
AUSIT/NZSTI/ASLIA Student Members $10


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